User must be on a supported platform (both operating system and browser) to access the IVE (Instant Virtual Extranet ), or SSL VPN, or any of its features. If the user does not have a compatible OS or browser, they could experience connectivity issues
ActiveX
- verify that you have ActiveX enabled, check settings within Internet Explorer by selecting Internet Explorer's Tools menu and then on Options
- Next, click on the Security tab and then on the Custom Level button
- Make sure the following options are checked:
* Download signed ActiveX controls: Prompt
* Download unsigned ActiveX controls: Disable
* Initialize and script ActiveX controls not marked as safe: Disable
* Script ActiveX controls marked as safe: Enable
* Run ActiveX controls and plug-ins: Enable
- Click OK
Sun Java
- verify Sun Java is enabled, check the settings within Internet Explorer. With Internet Explorer opened, select Tools > Internet Options
- Next, click the Advanced Tab and scroll down until you see Java (Sun). Place a checkmark in the box (Use JRE..requires restart)
Microsoft Java
- To verify Microsoft Java is enabled, check the settings within Internet Explorer. With Internet Explorer opened, select Tools > Internet Options.
- Next, click the Advanced Tab and scroll down to Microsoft VM. Place a checkmark in the box (JIT compiler for virtual...(requires restart)
- Click OK or Apply to enable Microsoft Java
ActiveX
- verify that you have ActiveX enabled, check settings within Internet Explorer by selecting Internet Explorer's Tools menu and then on Options
- Next, click on the Security tab and then on the Custom Level button
- Make sure the following options are checked:
* Download signed ActiveX controls: Prompt
* Download unsigned ActiveX controls: Disable
* Initialize and script ActiveX controls not marked as safe: Disable
* Script ActiveX controls marked as safe: Enable
* Run ActiveX controls and plug-ins: Enable
- Click OK
Sun Java
- verify Sun Java is enabled, check the settings within Internet Explorer. With Internet Explorer opened, select Tools > Internet Options
- Next, click the Advanced Tab and scroll down until you see Java (Sun). Place a checkmark in the box (Use JRE..requires restart)
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