Wednesday, December 21, 2011

Cisco Catalyst 4500 Supervisor LED Status Orange And In Continuous Boot Loop

Cisco Cat4500 switch is in boot loop and restart itself in random interval (every 3 hrs, 1hrs, 1day). A check on sup displayed LED status is orange

FRNX4500-CORE#show environment status
Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-1000AC AC 1000W good good n.a.
PS2 PWR-C45-1000AC AC 1000W bad/off bad/off n.a.

Power supplies needed by system : 1
Power supplies currently available : 1

Chassis Type : WS-C4506

Power consumed by backplane : 0 Watts

Supervisor Led Color : Orange

Module 1 Status Led Color : Orange
Module 2 Status Led Color : Green
Module 3 Status Led Color : Green
Module 4 Status Led Color : Green
Module 5 Status Led Color : Green

Fantray : good

A show on diagnostic result demonstrate the sup is in normal state

FRNX4500-CORE#show diagnostic result module 1

module 1:

Overall diagnostic result: PASS

Test results: (. = Pass, F = Fail, U = Untested)

1) supervisor-bootup ---------------> .
2) packet-memory-bootup ------------> .
3) packet-memory-ongoing -----------> U

However, a check on module display power failure issue

Chassis Type : WS-C4506

Power consumed by backplane : 0 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 2 1000BaseX (GBIC) Supervisor(active) WS-X4013+ JAE********
2 6 1000BaseX (GBIC) WS-X4306-GB JAE********
3 32 10/100BaseTX (RJ45) WS-X4232-RJ-XX JAE********
4 32 10/100BaseTX (RJ45) WS-X4232-RJ-XX JAE********
5 32 10/100BaseTX (RJ45) WS-X4232-RJ-XX JAE********

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 ****.59e5.1a40 to 0017.59e5.1a41 4.1 12.2(20r)EW1 12.2(18)EW5 Ok
2 ****.9dd4.5276 to 0016.9dd4.527b 4.1 Ok
3 ****.9d1a.4220 to 0016.9d1a.424f 1.9 Ok
4 ****.d742.0260 to 000e.d742.028f 1.9 Ok
5 ****.946a.bf90 to 0017.946a.bfbf 1.9 Ok

System Failures:
----------------
Power Supply: bad/off (see 'show power')

Checked on the Cisco database and confirmed that the amber light is because of bad PEM - Power Module

As for the Boot Loop, show bootvar found that the boot flash is missing. This might due to improper reboot on the switch

FRNX4500-CORE#show bootvar
BOOT variable does not exist
CONFIG_FILE variable does not exist
BOOTLDR variable does not exist
Configuration register is 0x2101

Assign boot image and change the config register from 0x2101 to 0x2102

FRNX4500-CORE#configure terminal
FRNX4500-CORE(config)#boot system flash bootflash:cat4000-i9s-mz.122-18.EW5.bin
FRNX4500-CORE(config)#config-register 0x2102

1 comment:

Unknown said...

As per knowledge, one of the power supply is down, hence module led color turn into orange. Once the power supply issue resolves automatically module led will become green.